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They say they will get back to you, and then they don’t. 747 Market St San Francisco, CA 94103 United States + Google Map. Overall, I’m completely dissatisfied with the customer service at equinox. And no one has checked back in with me after signing up about how my experience has been going at the gym. Nothing else was done to fix this other than to offer me $100 off one month, which was a joke, considering they falsely advertised a service to get me in. This is entirely different than what I was told to get me to sign up for a membership (which was trainers are available at all hours to assist with spotting). I asked to speak to a manager about this, and then she informed me that this information was incorrect and that they only have someone around to spot on Tuesdays and Thursdays and from only from 5-7 pm and no other times available. I inquired about this today, and another sales rep told me that this was an issue and that I should have been able to get a spot and that trainers should be on the floor at all hours of operation. When I ask, I always get the same answer, that they are busy assisting another client in their session. And my entire time here, I haven’t been able to get a single spot from a trainer. I’ve been here 11 months and visit the gym four times a week consistently. I had spoken to three different sales reps, and each told me that there were trainers in the gym that would be able to spot me when I needed a hand, which was a major selling point to me. This I can let go, however it’s the false advertising that upset me. Then I upgraded my membership the next day to the sport club because I didn’t like the pine street location, and I was unable to find anyone to give me a tour of the new gym I signed up and paid for. When I first signed up, they wouldn’t allow me to tour a gym (the pine street location) that I had already signed up and paid for and was rude about it. The customer service here is not good and what you would expect for paying $325 a month.
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